In this section we cover news, insights and trivia about Intelligent Document Processing (IDP), share interesting articles, upcoming webinars, events and more.
What we cover in last week’s recap:
🗞️News:
IDC publishes its MarketScape: Worldwide Intelligent Document Processing Software 2025–2026 Vendor Assessment
Analyst firm IDC has published its latest MarketScape: Worldwide Intelligent Document Processing Software 2025–2026 Vendor Assessment. In it, the analyst firm evaluates the IDP market for structured, unstructured, and semi-structured documents/content using its IDC MarketScape model, discussing both quantitative and qualitative characteristics. According to IDC, the evaluation is based on a comprehensive and rigorous framework that assesses vendors against criteria (such as capabilities and strategies) and in comparison to each other. Andrew Gens, Senior Research Analyst, Computer Vision AI Tools and Technologies at IDC, explained: “We are firmly in the GenAI era, with the agentic future rapidly approaching, and IDC has seen a significant evolution in the capabilities and strategies offered by IDP software vendors. Challenges have shifted from addressing the processing of unstructured document use cases to extracting meaningful insights from documents, regardless of structure, and building out end-to-end automation workflows that can fuel enterprise processes with reliable and insightful data. Driven by the ongoing development of new and more sophisticated multimodal generative AI models, the evaluated vendors have been rapidly extending their existing offerings or launching entirely new IDP software products to capitalize on these models’ capabilities. With the emergence of so many swiftly advancing AI technologies, many customers are having to race to keep up.” The vendors that IDC included in its MarketScape: Worldwide Intelligent Document Processing Software 2025–2026 Vendor Assessment are as follows (in alphabetical order): Leaders: ABBYY, Google, Hyland, Hyperscience, OpenText, SER Group, Tungsten Automation, UiPath. Major Players: Adobe, Appian, Automation Anywhere, AWS, Datamatics, EdgeVerve, IBM, KnowledgeLake, Microsoft, Rossum. Contenders: – Participants: –
AIIM announces its 2026 Board of Directors
The Association for Intelligent Information Management (AIIM) has announced its board of directors for 2026, signaling a strategic shift to lead the information management profession into the age of AI. Jason Cassidy of Shinydocs will serve as Board Chair, with Chris McNulty of Synozur as Vice Chair and Chair-Elect, and Candace McCabe of Walmart, Inc. as Treasurer. Rikkert Engels of Xillio continues serving the Board of Directors as Immediate Past Chair. The 2026 board also includes the following re-elected and new members: Shawn Acheampong, Tumii Transformations – Director At-Large, Nina Carter, The Information Professionals – Director At-Large, John Daly, Bunge – Director At-Large, Galina Datskovsky, Open Axes – Director At-Large, Susan Gleason, Withers Bergman LLP – Director At-Large, and Pieter Lokker, Shell – Director At-Large. Tori Miller Liu, CIP, AIIM President & CEO at AIIM, commented: “We are fortunate to have such exceptional leaders guiding AIIM into this next chapter. The transition comes as organizations worldwide recognize the critical importance of information professionals in enabling successful AI adoption.”
Insiders Technologies releases FLOW 2.5
Intelligent Document Processing vendor Insiders Technologies has announced the release of version 2.5 of its omnichannel solution, FLOW, which is part of its OmnIA platform. FLOW 2.5 now integrates LLMs to improve performance. Felix Burkhard, Senior Sales Manager at Insiders Technologies, explained: “With FLOW 2.5, we are bringing LLM functions to where they create real added value in everyday life for the first time: directly into the process of employees. Many of our customers are under a lot of pressure to communicate. The new functions help them to react more quickly and at the same time keep the quality of responses consistently high.”
Deep Cognition honored as Top Tech Startup in Food & Supply Chain
Intelligent Document Processing vendor Deep Cognition has announced that it has been honored with the “Top Tech Startup Award” from Food Logistics and Supply & Demand Chain. This award underscores the value that the IDP provider delivers to the global logistics ecosystem and signals strong market validation for its approach to AI for customs and freight forwarding.
Crawford Technologies and Madison Advisors host 2026 Industry Summit
Software solutions and services provider Crawford Technologies has announced that it will host its seventh annual Industry Summit on April 8-9, 2026 in Orlando, Florida. For the 2026 Industry Summit, Crawford Technologies will be partnering with research and consulting firm Madison Advisors. Ernie Crawford, president and CEO of Crawford Technologies, commented: “We are excited that our partnership with Madison Advisors to co-host the seventh year of our Industry Summit will provide an expanded opportunity for both customers and industry experts to dive more deeply into the current and future state of customer communications. We look forward to offering the only forum in the CCM industry today designed to unite the brightest minds in customer communications and drive the industry forward through collaboration and innovation.”
📰Article:
The Next Chapter of Intelligent Document Processing: What Industries Should Prepare For?
“The direction of Intelligent Document Processing technology is clear: Tools built to support day-to-day decisions and improve customer experience instead of just extracting information is the future,” writes Kiran Kondhalkar, Director at analyst firm SWOTANDGIST. Read his article to learn more—and how the GIST (Growth, Innovation, Sustainability, and Technology) lens makes the picture even clearer. Also, you can check out the full IDP report here.
💡Opinion:
Why Agentic Document Processing is the Future of IDP
“Inference costs have dropped so dramatically that using powerful LLMs for routine document tasks isn’t wasteful – it’s practical. The economics have fundamentally shifted, but many IDP providers haven’t,” says Andrew Bird, Head of AI at Affinda. Read his opinion piece ‘Why Agentic Document Processing is the Future of IDP’ to learn more.
📌Find upcoming events and webinars (and add yours for free!) in the Intelligent Document Processing space here.
Thank you for reading and see you next week!
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