Tungsten Automation appoints new Chief Customer Officer

Joe Olson, a seasoned B2B SaaS Software Executive with more than two decades of executive leadership experience, will be responsible for overseeing all aspects of Tungsten Automation’s strategic customer lifecycle initiatives, post-sale customer support and success, professional services, SaaS cloud hosting, renewals and other operational functions.

Tungsten Automation, an intelligent automation solutions provider including Intelligent Document Processing (IDP), announced March 12 that it has appointed Joe Olson as its new Chief Customer Officer (CCO). Joe Olson brings a wealth of experience in leadership roles at public and private SaaS companies and most recently served as CEO of supply chain performance optimization company GAINS.

Joe Olson commented on his new role: “I am honored to join Tungsten Automation at this exciting juncture in its growth journey. I look forward to collaborating with the team to further elevate our customer success strategies and deliver exceptional outcomes and value for our customers.”

Reynolds C. Bish, CEO of Tungsten Automation, commented: “We are pleased to welcome Joe to our executive management team as our new Chief Customer Officer. Joe’s proven track record of delivering exceptional customer experiences and driving business growth aligns perfectly with our commitment to providing unparalleled value to our clients. His leadership will be pivotal in continuing to deliver positive business outcomes for our customers and ensuring that Tungsten Automation remains at the forefront of innovation and excellence.”

A few weeks ago, Tungsten Automation launched TotalAgility 8, the latest version of its flagship platform, introducing a suite of Generative AI-powered Copilots to help organizations simplify the creation of workflows and solutions.

Tungsten Automation (formerly Kofax), headquartered in Irvine, California, provides intelligent automation software platforms and solutions, including Intelligent Document Processing (IDP), that transform information-intensive business processes and help organizations increase efficiency and reduce costs through workflow automation.

You can find the full press release here.

📨Get IDP industry news, distilled into 5 minutes or less, once a week. Delivered straight to your inbox:

Share This Post
Have your say!